Return Policy

Cut or smoked cigars will not be accepted as returned product.
Our team may ask for a photo of the product in question.
Product photographs can be representative, as colors and finishes shown in some cases may not be exact – actual product may be slightly darker, slightly lighter, e.t.c.
Some items will indicate FINAL SALE in which case it is ineligible for return (this is usually the case for Scratch & Dent sales, certain liquidation sales, or other unique circumstances).
For samplers, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Returns will be prorated & returned, customer will be responsible for return shipping costs.
Cut or smoked cigars will not be accepted as returned product.
Our team may ask for a photo of the product in question.
Product photographs can be representative, as colors and finishes shown in some cases may not be exact – actual product may be slightly darker, slightly lighter, etc
Some items will indicate FINAL SALE in which case it is ineligible for return (this is usually the case for Scratch & Dent sales, certain liquidation sales, or other unique circumstances).
For samplers, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Returns will be prorated & returned, customer will be responsible for return shipping costs.
Cigars returned without pre-authorization RMA will be subject to a 25% restocking fee that will be deducted from any refund, if eligible.